Privacy Policy

Privacy Policy
Tranquility Monument Cleaning, LLC
Effective Date: March 29, 2026

Tranquility Monument Cleaning, LLC (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have when you visit our website, contact us, or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name.

• Email address.

• Phone number.

• Mailing address.

• Cemetery or monument location information.

• Photos, documents, or other files you send us.

• Service requests, messages, or special instructions.

• Payment-related details, as described below.

We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, and general website activity.

How We Use Information

We use the information we collect to:

• Respond to inquiries.

• Provide estimates and schedule services.

• Communicate about appointments, work status, or follow-up.

• Process payments and send invoices.

• Maintain business records.

• Document our work.

• Improve our website and customer experience.

• Comply with legal or tax obligations.

Payment Information

If you make a payment through our website, your payment information may be collected and processed by Squarespace Payments or another third-party payment provider we use. We may receive limited information related to your transaction, such as payment status, confirmation details, billing information, and the last four digits of a payment method. We do not knowingly collect or store full credit card numbers on our website unless handled securely through our payment provider.

If you choose to pay us through Venmo, Venmo may collect, use, and disclose your information according to its own privacy policy and user agreement. We may receive information needed to identify the payment and record the transaction for bookkeeping, customer service, fraud prevention, dispute resolution, or refund processing.

Squarespace Payments and Venmo each have their own privacy and security practices, and your use of those services is also governed by their own policies.

How We Share Information

We do not sell your personal information.

We may share information only when necessary to:

• Process payments through Squarespace, Venmo, or other service providers.

• Communicate with you about your project.

• Use website hosting, email, scheduling, accounting, or recordkeeping services.

• Comply with legal obligations, court orders, or lawful requests.

• Protect our rights, property, safety, or the safety of others.

Photos and Project Records

We may take before-and-after photographs of monuments or memorials for documentation, quality control, proof of service, and internal business records. We will not intentionally share sensitive personal information, and if you do not want photographs used publicly for marketing, you should notify us in writing before service begins.

Cookies and Website Analytics

Our website may use cookies or similar technologies to support site functionality, improve performance, and understand how visitors use the website. You can adjust your browser settings to limit or disable cookies, but some website features may not work properly.

Data Retention

We may keep personal information for as long as reasonably necessary to provide services, process payments, maintain business records, resolve disputes, comply with legal obligations, and support our legitimate business purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no website, payment system, email system, or electronic storage method is completely secure, and we cannot guarantee absolute security.

Third-Party Services

Our website and business may use third-party services, including Squarespace, Venmo, payment processors, email services, scheduling tools, and website hosting providers. These third parties may collect or process information under their own privacy policies. We are not responsible for the privacy practices of those third parties.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate parental or guardian involvement.

Your Choices

You may contact us to:

• Ask what information we have about you.

• Request corrections to your information.

• Ask us to stop using your information for marketing, if applicable.

If you receive marketing emails from us and no longer wish to receive them, you may opt out unless we must retain certain communications for legal or business reasons.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Tranquility Monument Cleaning, LLC
tranquilitymonumentcleaning@gmail.com